Breakfast in bed at a hotel or boutique hotel or motel or bed and breafast with croissants, toast, assorted cheeses, meats, small jam jars, fruit, and quiche on a tray on white bed linens.
Elegant table setting in a cafe or restaurant with a round white plate, beige napkin with flowers, gold cutlery, and heart-shaped decorations on a woven placemat.
Two people sitting at a table looking at a laptop screen displaying a website.
Woman guest at a reception desk in a stylish boutique hotel with plants and decorative shelves, interacting with a receptionist.
Hotel Room interior with a patterned green chair, wooden side table with lamp, fireplace, and abstract portrait painting.
Hotel Bathroom countertop with a toothbrush, toothpaste, scissors, and skincare bottle

I love hospitality and helping
business owners succeed.

I offer practical, tailored support across all stages of business—whether you’re just getting started or looking to refine what you’ve already built.

My services include supporting new venue owners, hospitality admin assistance, guest experience audits, creation and opening of new venues, business reviews and reports for established operators, and ongoing coaching to help you stay on track and grow with confidence.

Trusted support to keep things moving.
I’m here to support you through new ideas, customer experience upgrades, team culture, marketing, and more—with guidance that evolves alongside your business.

Just bought your first venue?
Whether you're new to hospitality or just new to ownership, I’ll guide you through the transition with practical support.

Bringing a venue to life?
From big-picture planning to hands-on help on opening day, I’ll work with you to turn your hospitality dream into a confident, well-executed reality.

When you don’t need advice, just action.
Let’s take the admin, backend setup, and guest communication tasks off your plate, so you can focus on running your venue. This is for operators who know what they need, and just want it executed.

See your venue through fresh eyes.
This in-depth “secret shopper” style audit uncovers what your guests are really experiencing—from service flow to first impressions—and gives you clear, actionable steps to elevate every visit.

Already up and running?
Whether you’re ready to grow, scale back, or tighten up your systems, I offer tailored support to help you refine your business and reach your next goal.

Image of Hospo Laurel

G e t t o
k n o w L a u r e l

Small business ownership is exciting, challenging and rewarding. Whether you're starting from absolute scratch or you're a seasoned pro who needs fresh eyes and a helping hand,
I am here to be your partner in success!

I have 20+ years of hospitality experience, including ten years in my own successful hospitality business running a restaurant, bar and boutique accommodation venue.

For more information on my background, education and experience within the tourism and hospitality industries please click the ‘About Laurel’ button below

About Laurel

Contact Me

Interested in working together? Fill out some info and I will be in touch shortly. I can’t wait to hear from you!